Case results over the last 5 years: total dollars recovered, median settlement/verdict, and count of outcomes >= $1,000,000, verified by court records or settlement documentation when available.
Trial performance: number of jury trials to verdict in the last 5 years, win rate (plaintiff verdicts / total verdicts), and average verdict amount, pulled from docket data.
Practice focus: percent of the firm attorney-hours or filed cases that are personal injury (targeting firms where PI is the primary practice), based on matter lists, filings, and public firm disclosures.
Disciplinary history: count of public bar sanctions in the last 10 years (suspensions, reprimands, probations), plus any pending public charges, checked against state bar records.
Peer-reviewed credentials: number of attorneys with board certification in civil trial advocacy or state civil trial specialization, and years in good standing, verified through certifying bodies and bar status pages.
Client satisfaction metrics: average rating and review count on major platforms (for example, Google rating and total reviews), plus complaint rate (complaints per 100 reviews) after removing duplicates and non-client posts when identifiable.
Fee and cost transparency: whether the firm publishes its contingency fee range, explains case costs and medical liens in writing, and provides a sample fee agreement; scored by the presence of specific percentages and clear cost examples rather than general statements.
Responsiveness and access: measured response time to a new-client inquiry (calls and web forms) over multiple attempts, plus availability of 24/7 intake and time to attorney contact (not just a call center). Trade-off: fast intake can correlate with higher volume firms, which some clients like and others avoid.